Frequently Asked Questions

1) I am wary of trusting you with my payment and am afraid to buy. How can I trust you?

We understand that there are many scams online and that it is difficult to shop online, especially for something like a replica product, but we treat our client's money like our money and this is why our business is successful. We do not push any client to buy as we already receive a high volume of orders – if you do not trust us that is fine and we don’t want you to feel uncomfortable buying from us. If you are wary of sending a large amount of money we suggest you start with a smaller item and once you verify our quality you will definitely be back for more like our other clients. If you still feel wary then please remember shopping with us is a choice, and we want you to be 100% comfortable before buying.

2) Why can’t you accept Paypal?

This is a question we are often asked and we would like to clear up any misconceptions about the payment methods we accept, and why we accept them. Firstly, if Paypal would allow us to use them as a payment processor we would love to accept Paypal as it would make running our business much easier. We know it is easy for our clients to use and secure. But unfortunately, Paypal does not work with replica sellers. This is because brand name companies (e.g. Louis Vuitton, Celine etc.) will sue them and fine them for processing payments for replica products. As a result, we cannot accept payments from Paypal. To make it clear – it is not because we do not want you to have a secure transaction, but it is because we are replica sellers and we are not allowed to use them.

This is a question we are often asked and we would like to clear up any misconceptions about the payment methods we accept, and why we accept them. Firstly, if Paypal would allow us to use them as a payment processor we would love to accept Paypal as it would make running our business much easier. We know it is easy for our clients to use and secure. But unfortunately, Paypal does not work with replica sellers. This is because brand name companies (e.g. Louis Vuitton, Celine etc.) will sue them and fine them for processing payments for replica products. As a result, we cannot accept payments from Paypal. To make it clear – it is not because we do not want you to have a secure transaction, but it is because we are replica sellers and we are not allowed to use them.

3)Why can’t you accept credit cards directly?

Due to high fraud incident rates we have decided to no longer accept credit cards directly. This is to protect both our clients and ourselves.

4) What payment methods do you accept now?

We currently accept Western Union and Transferwise.

5) What about custom taxes and duties? Will, I will be invoiced any when ordering from you?

5) In most cases (But for the most part), you will not be invoiced any custom taxes or duties upon shipment delivery. Indeed, we have all orders packed in small carton boxes, with the mention "gift, no value for customs". Though, in marginal cases (we recorded 5 cases last year), a shipment can be applied to custom taxes and duties. Although we are not liable for those taxes and duties, we always offer our clients a partial compensation solution. Each situation is dealt with case by case by our customer service office.

6) I've ordered and received my replica sneaker, it's great, but I've changed my mind, can I change it?(other products, except clothing. because of the heavy weight of clothes - high shipping fee - If you agree to pay the fee we will accept)

Please try to decide carefully before you make your order, but if you do change your mind, send us the product up to 4 days after you received it, the shipping fee will be spent by you, and choose another product. A $50 restocking fee will be applied and we will send you your new product.

7) Sometimes your support response is delayed, why?

Our company is handling a very large volume of emails on our products. We will try to reply all our emails within 24 hours during the weekdays.

Please help yourself in finding the answers u want from our FAQ section. We have placed all the frequently asked questions here to fasten the process. If you can not find the answers you are going to contact us .

8) What happens if the package is damaged or missing when I receive it?

If your package is damaged or missing, please contact us and notify us of the situation, we will ship another package out to you once we receive back the damaged one.

9) What if my courier asks me to pay some custom taxes. While ordering from your site will I be invoiced?

Only in some very rare cases you will have to pay customs fees or taxes of $10 or $20 for countries like East of Europe or African countries.

10) Can you provide some replica products that you are not listing on your website?

We can basically provide any knockoff designer products such Louis Vuitton , Fendi , Prada or other luxury designer purses you’d love to have. just email us the model you are looking for and we will source it right away.

11) How Can I Cancel Or Change My Order?

You can contact us based on our information if you wish to cancel or change your order. If we do not hear from you about canceling or changing orders within 24 hours, we will deal with the shipment for you.

12) Do I need an account to place an order?

Creating an account is optional however it is beneficial to create an account so all your purchasing history will be recorded for your benefit.

13)Return policy

If you are not satisfied with our product, you must contact us within one week. All items sent back to us must be in original condition: not worn, altered or washed, with all tags attached.You should pay the shipping fee and we will charge you 20% of your order amount as our restocking fee . If the parcel reached you, but you do not want to sign this and return the package to us, we will charge you 20% of the order amount as our fee. If to ship the order by sending us we cost as shipping costs, we would choose leaving the parcel not return to us, we will charge you 50% of the order amount because we lose the shipping fee and the item.

14) How Do I Track My Order?

We usually use EMS or DHL. You can track your order at these links:

Fdex Express: https://www.fedex.com/fedextrack/

DHL: http://www.dhl.com/en/express/tracking.html

Or you can download the app 17 tracking number, enter your tracking number -> choose to receive order update notifications, it will notify you where your goods are and when they are expected to receive them.

IOS:https://apps.apple.com/vn/app/17track/id1004956012?l=vi

Android:https://play.google.com/store/apps/details?id=yqtrack.app&hl=vi&gl=US

15) I haven’t received my order – what should I do?

Delivery usually needs 8-10 working days. If you have concerns about an order please contact us and we can track for you.

16) Can I change my delivery address?

If we have already posted your order, it will not be possible to amend your delivery address. If you made an error during checkout which you have noticed immediately, please contact us as soon as possible.